GENERAL TERMS AND CONDITIONS / ACCOMMODATION REGULATIONS

ACCOMMODATION AT THE CHLADS - Klára Chladová
Horská Kvilda - Korýtko 27
341 92 Kašperské Hory

1. GENERAL TERMS AND CONDITIONS

The General Terms and Conditions of Contract (hereinafter referred to as GTC) regulate the mutual contractual relationship between UBYTOVÁNÍ U CHLADŮ (hereinafter referred to as private accommodation, accommodation facility), which is operated by Klára Chladová,
IČ 21021376 (hereinafter also provider or accommodation provider) and the client - a natural or legal person who orders or uses the private accommodation as a client (hereinafter also referred to as the client or guest or the accommodated).

In the event of a conflict between the provisions of the contracts, including the Provider's standardized contracts, and the provisions of the GTC, the provisions of these contracts shall prevail over the provisions of the GTC.
The GTC become part of the pre-contractual arrangements at the moment of commencement of these negotiations between the provider and the client and part of the contracts at the moment of their conclusion.

Article I.
Pre-contractual arrangements
1. Pre-contractual arrangements include ordering the services, negotiating their terms and conditions and confirmation of the order by the provider.
2. Orders for services must be made in writing or in another comprehensible form and must make it clear who is making them and what their subject matter is (type of services, terms, prices, etc.).
3. By signing the order, or by confirming the customer's email with the order by the provider, the provider agrees to provide the ordered services in the agreed scope and the contract is concluded at this moment.
4. If additional services are ordered by the Client or by a person designated by the Client as a representative, the Provider and the Client are obliged to proceed in accordance with this Article. The Provider undertakes to make every effort to provide the additional services requested, but does not guarantee their provision.

Article II.
Obligations of the Parties
1. Upon conclusion of the contract, the Provider is obliged to provide the Client with the services specified in the contract and the Client is obliged to take over these services and pay the agreed price to the Company for their provision.

Article III.
Check-in accommodation
1. Each guest shall present his/her ID card or other identification upon check-in (commencement). After fulfilling the above legal obligations, including filling in the registration card (record for the foreign police), the provider will accommodate the guest and provide him/her with further information about the accommodation.

2. An integral part of these General Terms and Conditions is the Accommodation Regulations.

Article IV.
Payment terms
1. If the Provider requires an advance payment for the ordered services, the Client is obliged to pay the advance payment to the Company duly, i.e. in the amount and on the due date specified in the contract, otherwise within 2 days from the date of the request for payment of the advance payment; payment of the advance payment means crediting the relevant amount to the Provider's bank account unless otherwise agreed. If the advance payment is not duly paid by the Client, the Provider reserves the right to cancel the agreed reservation and to charge the Client the corresponding cancellation fees according to Article V. of these GTC.

2. The client is obliged to pay the agreed price for the accommodation. The customer undertakes to pay for the accommodation in cash or to the provider's bank account at the end of the accommodation or within the due date indicated on the tax invoice; unless otherwise agreed, the due date is 2 days from the date of issue of the tax invoice. Any irregularities in the tax document (invoice) must be complained about in writing by the client within 2 calendar days of receipt. In the event that the Provider accepts that the complaint against the tax document (invoice) is justified, the due date of the tax document (invoice) in question shall be postponed and the amount stated in the tax document (invoice) complained of shall be due on the due date stated in the newly issued tax document (invoice). If the Provider accepts that the complaint against the tax document (invoice) is not justified, the amount in question shall be due on the due date stated in the tax document (invoice) complained of.

3. The payment is deemed to be paid when it is credited to the Provider's bank account indicated on the tax document (invoice), unless otherwise agreed.

4. In the event of the Client's delay in payment for the services provided, the Provider shall be entitled to demand from the Client, in addition to payment of the amount due, interest on the overdue amount in the amount of 0.5% for each day of delay commencing on the first day following the due date of the tax document (invoice) until its payment.

5. The Provider reserves the right to use any payment made by the Customer to settle its oldest overdue claim(s) against the Customer. The Provider is entitled to use the blocked funds to pay any outstanding amounts incurred during the stay and after the departure of the Guest (violation of smoking ban, etc.)

6. According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of technical failure within 48 hours at the latest.

Article V.
Cancellation policy
1. Cancellation always means cancellation, postponement or modification of a confirmed order or contract by the customer.

2. Cancellation must be made in writing by the client to the person with whom the terms of the contract were negotiated.

3. Cancellation conditions apply to the cancellation of accommodation services made between the client of accommodation services (=guest) and the accommodation provider (=Accommodation u Chladů).

4. In the event of premature termination or interruption of the stay without the fault of the accommodation provider, the accommodation provider shall not be obliged to return the paid price of the stay or its pro rata part to the client.

5. The accommodation provider agrees not to charge cancellation fees in case of cancellation up to 31 days before the announced arrival.

6. If the Client cancels the ordered and confirmed services, he/she is obliged to pay the Provider cancellation fees according to the price conditions of the given reservation; the cancellation fees will be calculated from the total price for the cancelled services as follows depending on the time of cancellation by the Client:

a. for individual bookings:

up to 30 days before expected arrival: 0% free of charge
29 to 21 days before the expected arrival date: 25% of the total price of the booked accommodation and services
20 to 14 days before the expected arrival date: 50% of the total price of the booked accommodation and services
13 to 8 days before the expected arrival date: 75% of the total price of the booked accommodation and services
7 days or less before the expected arrival and in case the client does not arrive:100% of the total price of the accommodation and services ordered

b. for group bookings (2 or more rooms):

up to 30 days before expected arrival: 0% free of charge
cancellation fees of 25% of the total price of the ordered accommodation and services will be paid by the client in case of cancellation of the order within 29 days to 21 days before the arrival date of the group
cancellation fees of 50% of the total price of the ordered accommodation and services will be paid by the client in case of cancellation of the order within 20 to 14 days before the arrival date of the group
cancellation fees of 75% of the total price of the ordered accommodation and services will be paid by the client in case of cancellation of the order within 13-8 days before the arrival date of the group
Cancellation fees in the amount of 100% of the total price of the ordered accommodation and services will be paid by the client in case of cancellation of the order within 7 - 0 days before the date of arrival of the group and also in case of non-arrival of the group - the group does not enter the accommodation.

c. for individual and group bookings, if the client cancels the contract within the meaning of §2330 of Act No. 89/2012 Coll., the Civil Code, after the accommodation has been booked, the client shall pay the operator a cancellation fee in the amount of the price of the unused accommodation and other services ordered (the price of accommodation and services).
For the purposes of these GTC, the price of accommodation and services means the price of accommodation and the city's accommodation fee.

7. The cancellation fee will be invoiced to the client by a tax document (invoice) due 2 days from the date of issue. If the cancellation fee is not duly paid, the Client shall be obliged to pay the Provider, in addition to the amount corresponding to the cancellation fee, default interest in the amount of 0.5% on the amount due for each day of delay, starting from the first day following the due date of the cancellation fee until its payment.

Article VI.
Complaints about services
1. The client is obliged to file a complaint about the services provided by the provider in writing with the person with whom the terms of the contract were negotiated and, if there is no such person, at the reception desk of the establishment. Such a complaint must be lodged immediately after the discovery of the deficiencies in the services, but no later than the day following the last day on which the services in question were provided to the customer. No account shall be taken of subsequent complaints.

Article VII.
Withdrawal from the contract
(1) Either party shall be entitled to withdraw from the contract under the conditions and for the reasons provided for by law or the contract.

2. The Provider shall be entitled to withdraw from the Contract with immediate effect (in whole or in part) if the Client breaches the Contract in a material manner or repeatedly breaches any obligation under the Contract or if the Client defaults on payment of any amount due by more than 14 days after the due date.

3. The withdrawal of the Provider from the contract shall not affect the Client's obligation to pay cancellation fees according to Article V of these GTC, in the same amount as if the Client had withdrawn from the contract.

Article VIII.
Jurisdiction
1. All disputes arising in connection with the provision of services by the Provider, including related services of the Provider, shall be governed by Czech law and shall be settled in the Provider's general court, regardless of the seat or residence of the Client. The priority is to resolve disputes amicably.

Article IX.
Consent to receive commercial offers
1. The Customer agrees to the sending of commercial offers by the Provider, which is carried out in accordance with Act No. 480/2004 Coll., on certain information society services. The Customer consents to the sending of Commercial Communications to his/her email address by submitting the enquiry form on the Provider's website. This consent can be revoked by the Customer at any time.
Article X.
Higher Power
1. If the provider is unable, with all its efforts, to fulfil the agreed terms of its service obligation due to force majeure, it shall have the right to withdraw from the contract without further delay, unless the parties agree otherwise. Force majeure means, in particular, damage to the accommodation in the sourkom and its facilities as a result of natural disasters; in the event of force majeure, the client is not entitled to claim any penalties or equivalent claims against the provider.

Article XI.
Other arrangements
1. The Parties acknowledge that the liability of the Provider, the Client and the Client's clients is governed by the rules of Section 2894 et seq. of Act No. 89/2012 Coll., Civil Code. Damages shall be compensated in money, unless the parties agree otherwise. In the event that the damage is caused by the Client's clients and the clients fail to pay the claimed damage, the Client undertakes to pay the damage as if it had been caused by the Client.

2. The Provider is entitled to require a guarantee in the form of pre-authorization of the credit card upon arrival of the guest.

3. If the company finds the actions of the client or his/her clients to be a gross violation of the accommodation rules of ACCOMMODATION AT CHLADŮ, the company has the right, after discussing the whole matter with the client, to terminate the accommodation of the client or his/her clients without compensation or without limiting the right to charge for the accommodation.

4. The Customer expressly agrees that the Provider is entitled, in accordance with the relevant generally applicable legislation, in particular Act No. 101/2000 Coll., on the protection of personal data and amendments to certain acts, to process and store all information and data provided by the Customer for the purpose of processing the order.

5. The Guest acknowledges that the Host is not responsible for loss or damage to valuables left loose in the apartment.

6. Smoking is strictly prohibited in all areas, except designated areas. In case of violation of this prohibition, the provider has the right to charge the guests the amount of 5.000 CZK for fire safety hazards and for deep cleaning of the premises.
7. Personal belongings left by the guest at the hotel will be sent to the guest on delivery by Czech Post at the guest's expense.

8. All amounts will be expressed in CZK. The exchange rate to foreign currencies is set by the operator. In the case of payment by each card, the exchange rate may vary depending on the exchange rate used by the bank that issued the payment card.

9. The private accommodation (operator) is entitled to use the blocked funds to pay all outstanding amounts incurred during the stay and discovered after the guest's departure (e.g. violation of the smoking ban or other similar cases)

10. In case the guest pays for the accommodation in cash, he/she is obliged to pay a guarantee of 100% upon check-in.

Article XII.
Final provisions
1.The GTC come into force and effect on 1.1.2024

2. ACCOMMODATION REGULATIONS
(to the accommodation contract)

The accommodation of guests in the ACCOMMODATION AT CHLADŮ (hereinafter referred to as private accommodation) is based on an accommodation contract concluded pursuant to the provisions of § 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, on the basis of which the private accommodation provides temporary accommodation to the guest for an agreed period of time and the guest (hereinafter referred to as the guest) undertakes to pay the accommodation provider for the accommodation and for the services associated with it within the time limit set out in these accommodation rules or the accommodation contract.
The accommodation contract is usually concluded in writing. At least a written or e-mail confirmation of the booking is sufficient to comply with the form requirement. If the contract is not concluded in writing, it is concluded by providing the guest's personal document upon arrival and commencement of accommodation.
The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by these accommodation rules and the price list of private accommodation. If the accommodation contract provides for something different from these Accommodation Rules and/or the accommodation provider's price list, the accommodation contract shall apply.
The accommodation provider guarantees all guests quality accommodation services.
Upon arrival at the accommodation facility, the guest is required to present a valid ID - ID card or passport. Upon presentation of this document, the guest is checked in and accommodated.
After check-in, the guest is given a key to the room and the main entrance. The guest is obliged to prevent the loss, destruction, damage of these keys. If the keys are lost, the host is entitled to claim compensation for damages to cover the replacement of the door lock(s).
The number of persons per room corresponds to the number of persons registered for accommodation. The guest agrees to notify the exact number of guests upon check-in. Guests are not allowed to transfer the rooms intended for accommodation to another person without the consent of the accommodation provider.
The guest hereby gives consent to the accommodation provider to process and store his/her personal data, within the scope of the data provided, for the purpose of providing accommodation and registering guests within the meaning of Act No. 565/1990 Coll., on local fees and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. The more detailed obligations of the guest and the accommodation provider regarding the keeping of the register and the housekeeping book are laid down in the above-mentioned legislation.
In special cases (e.g. due to an accident in the room, late arrival, etc.) the accommodation provider may offer different accommodation than originally agreed, but it must not differ significantly from the confirmed order. Other accommodation means a room of a different category as well as an adequate substitute for accommodation in another accommodation facility.
The guest is obliged to notify the accommodation provider of any health problems (disability, impaired eyesight, hearing, etc.) upon arrival at the accommodation facility. This information may help to ensure medical assistance if necessary or easy evacuation of guests in case of fire or other serious accidents.
Persons suffering from infectious diseases are prohibited from using the facilities of the accommodation.
If a guest wishes to extend their stay and their room is already booked for another guest, the accommodation provider is not obliged to extend their stay. If another room is available, it may offer it to the guest.
Guests may not move equipment and furniture in the room or make any substantial changes to the room without the accommodation provider's consent. Damages caused by tampering may be charged to the guest by the landlord.
For safety reasons, the guest may only use electrical appliances in the room, which are equipped with the room (kettle, microwave, refrigerator, TV, radio, electric cooker) and for his personal hygiene (e.g. shaver, toothbrush, etc.). appliances for personal use, e.g. laptops, chargers for cameras, mobile phones, etc. It is forbidden to make any interventions in the electrical network.
For safety reasons, it is not advisable to leave children under 12 years of age in the room without adult supervision. Any damage caused by the children and the surrounding area is the full responsibility of their parents or chaperones.
Dogs and other animals can be accommodated only with the consent of the accommodation provider and provided that the guest proves their safe health condition with a certificate. The guest is fully responsible for the behaviour of his/her animal in the accommodation and is obliged to compensate for any damage caused by the animal in the accommodation. The animal must be under the supervision of its owner at all times and must not be left alone in the room. The price for the placement of the animal shall be charged according to the valid price list of the accommodation facility. In the event of the animal being noisy, damaging the equipment or causing odour nuisance to guests, the accommodation provider reserves the right to terminate the reservation immediately and without refund. The termination of the reservation does not affect the necessity to pay the nights already spent and cancellation fees according to the GTC as if the stay had been terminated by the client.
The guest is not required to agree to the above procedure, it is up to the accommodation provider.
The guest is liable for damages caused by the guest to the property of the private accommodation according to the applicable legislation of the Czech Republic, in particular the Civil Code 89/2012 Coll.
The guest has the right to connect his/her electronic devices via Wi-Fi to the accommodation provider's network in the rooms and in the common areas of the accommodation facility where it is technically possible with sufficient signal coverage. Guests may not use the accommodation provider's connection for illegal activities and may not attack or otherwise alter the security measures of the accommodation provider's network. The accommodation provider assumes no liability in the event of damage to the guest's computer. The host recommends using their own firewall for internet access.
The accommodation and its surroundings are quiet at night from 22.00 to 07.00. Guests are kindly requested to observe it.
When leaving the room, the guest is obliged to close the windows, taps and close the entrance door. If the doors and windows are not properly closed, the accommodation provider does not accept responsibility for the safety of the guest's personal belongings left in the room. At the same time, the guest is liable for damages caused by violation of the obligation under this point.
Visitors to the room can only be received with the knowledge of the accommodation provider.
On the day of arrival, the room is available to the guest from 14.00. On the day of departure, the guest is obliged to vacate the room no later than 10.00 am.
The guest is obliged to pay the price for the accommodation and services provided in accordance with the pre-agreed price or the valid price list of the accommodation provider. Price lists for accommodation and individual services are available on the website of the accommodation provider and are in a visible place in the accommodation facility.
The landlord has the right to require the guest to pay in advance, or a deposit to pay for the accommodation or pre-authorization by credit card.
The guest may withdraw from the accommodation contract before the expiry of the agreed period. The accommodation provider reserves the right to charge the full amount of the stay or according to the applicable cancellation policy for damages incurred by the accommodation provider by premature termination of the guest's stay and cancellation fees. The cancellation policy applies to the accommodation services and to all services ordered.
The guest is obliged to familiarize himself with the accommodation rules and observe them, to use the accommodation facilities properly, to maintain cleanliness and order, to protect the equipment and facilities from damage; to report any damage caused to the accommodation provider without delay, and to behave in a way that does not disturb other persons with excessive noise between 10 pm and 7 am.
27. The guest is obliged to comply with all provisions of the "Accommodation Regulations", safety and fire safety regulations of the accommodation facility. In the event that he violates them or, despite a warning, grossly violates good manners or otherwise violates his obligations or exceeds his rights, the hotel is entitled to withdraw from the accommodation contract with the guest before the expiry of the agreed period. The guest is obliged to pay any damages caused in full.
Guests may not without the consent of the accommodation provider:
- make substantial changes to the accommodation (moving furniture, etc.)
- remove any equipment and facilities from the accommodation
- smoking in the accommodation
- accommodation to dry mushrooms
- Carry weapons, ammunition and explosives or otherwise keep them in a condition to enable their immediate use
- possess, manufacture or keep narcotic or psychotropic substances or poisons, unless they are medicines prescribed by a doctor.
In accordance with Section 14 of Act No. 634/1992 Coll. on Consumer Protection, the private accommodation U Chladů , as the seller, informs the consumer about the possibility of resolving disputes arising from contracts concluded with the seller through the out-of-court settlement of consumer disputes, which is the Czech Trade Inspection (www.coi.cz), with registered office at Štěpánská 567/15, Prague 2, Postal Code 120 00. Complaints and suggestions for improving the operation of the accommodation are accepted by the operator UBYTOVÁNÍ U CHLADŮ.

These "Accommodation Rules" shall come into force on 1 January 2024.

We are very pleased that you have chosen our accommodation and we believe that you will have a pleasant stay.

Reservations

Contact

Klara Chladová